White Paper/Technical Writing
- Order for White Paper, Technical Writing will be put into production after the date the customer sends in a fully filled questionnaire form. VirtuosoText holds the right to put the project on hold if customer does not send in the questionnaire form filled completely.
- Standard turn-around time for one order is 48-72 hours.
- The customer can ask for unlimited revisions before accepting a White Paper/Technical Writing. Once accepted, the customer is not eligible to get any more revisions.
- Standard turn-around time for a revision is 24-48 hours depending on the nature and complexity of the revision.
Resumes and related products
- Order for resumes will be put into production after the date the customer sends in a fully filled questionnaire form. VirtuosoText holds the right to put the project on hold if customer does not send in the questionnaire form filled completely.
- Standard turn-around time for a resume is 48-72 hours.
- The customer can ask for unlimited revisions before accepting a resume. Once accepted, the customer is not eligible to get any more revisions.
- Standard turn-around time for a revision is 24-48 hours depending on the nature and complexity of the revision.
Download Credits
Download credits can be purchased from the Credit Purchase Page within the membership portion of the Site. Credits can be purchased online with VISA and MasterCard, or alternative payment methods. Payments will show as “VirtuosoText” on your bank/card statement.
The price of credits purchased through the Site will be the price specified in the Site at the time of your purchase. Upon presentation of credit card information the purchaser warrants that he/she is the cardholder and that the billing information provided is accurate. By approving the purchase of the product or service, you authorize VirtuosoText to charge the designated credit card, or PayPal account, for the total amount of the purchase.
Fees, Payments and Refunds
To purchase our products or services, you must create a customer account and agree to settle all charges in full before we commence work on your project. It is your responsibility to maintain the security of your account login credentials. Our copywriters will only begin working on your project once full payment has been received.
Our services are renowned for their exceptional quality, thorough proofreading, and commitment to delivering plagiarism-free content that aligns with your provided instructions. Refund requests for completed and delivered projects are evaluated on an individual basis.
Refund policy
VirtuosoText offers a full refund in the event of non-delivery of the agreed-upon service. However, refunds will not be granted in the following situations:
- If the customer’s page cannot be published due to lack of notability.
- If the customer had not been fully transparent in providing information about any and all previous attempts to create their Wikipedia page.
- If the customer (after the service has been delivered) has a change of mind i.e., they do not want the purchased service due to any reason.
- If the customer wants information in the draft that in any way does not comply with Wikipedia policies and seeks a refund due to that.
- If the customer has been blocked/banned by Wikipedia due to prior attempts to creating a page.
- If the customer’s page goes down for any reason after more than 14 days of the page going live on Wikipedia.
- If the customer requests edits on their page that do not comply with Wikipedia policies.
Customer Product Cancellation Policy
If the delivered product fails to meet your expectations, a refund may be possible in specific situations. To initiate a refund request, please reach out to us via email at support@virtuosotext.com. After sending the refund request, you can anticipate a response from us via email within 48 hours.
Customer Account Cancellation Policy
In order to request the closing of your account, you must get in contact with us via email at support@virtuosotext.com. Once the request has been sent, you can expect an email back from us within 48 hours.
Copyright
All content, trademarks, logos, and graphical work displayed on our site are original and rightfully owned by VirtuosoText OÜ. Thus, protected by copyright law, meaning that you do not have the right to use, copy, download or distribute any content displayed on our site. Should you be found guilty of copyright infringements, we will terminate your account immediately and shall report and prosecute lawbreakers of our copyrights.
Customer Rights
Age
Natural persons with full legal capacity who are at least 18 years old may register as members. It is expressly prohibited to register a user account for third parties without their consent.
Complaint Handling Procedure
If you are dissatisfied with any aspect of your relationship with our business including our products or services and wish to make a complaint, please contact us at
Customer Service Hotline Tel: +37255569549 (Mondays – Fridays, 8:30am to 5:30pm) OR Email: support@virtuosotext.com The members of our complaints handling team are trained to handle complaints fairly and efficiently.
Please provide us with as much information as you can about your order and about the reason for your complaint.
We will acknowledge your complaint within seven (7) business days of receipt. We will investigate your complaint and keep you informed of the progress of our investigation. We will respond to your complaint in writing within fifteen (15) business days, provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your complaint, you may file a dispute. We will respond to your dispute in writing within ten (10) days provided we have all necessary and have completed any further investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your dispute, we will treat your dispute as a Stage 2 complaint and refer it to our internal dispute resolution committee.
Internal Dispute Resolution Procedure
Your complaint will be reviewed by our internal dispute resolution committee, as they are independent from our complaint handling team and are committed to reviewing disputes objectively, fairly and efficiently.
We will respond to your dispute with a written internal dispute determination within ten (10) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our review at least every ten (10) business days, unless you agree otherwise.
Applicable law
This website is controlled, operated and administered by VirtuosoText Tallinn, Estonia. This website can be accessed from all territories of Estonia, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of Estonia, by accessing this website, you acknowledge and agree that all matters relating to access to, or use of this website shall be governed by the laws of Estonia (without reference to conflicts of laws principles).
You also agree that any claims or disputes whatsoever arising hereunder shall be submitted to the exclusive jurisdiction and venue of the courts of Tallinn, Estonia and acknowledge that you do so voluntarily.
Contact Us
If you have any questions about these Terms, please contact us.
Company Name: VirtuosoText OÜ
Registry code: 16988893
Email: support@virtuosotext.com
Phone: +37255569549
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139c, 11317